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Email Server Outage Update
by WFStaff on 

Valued  Partner,


Please be advised that we continue to see intermittent outages which only affect a small number of users.

IT continues to work on the issue.

In the interim, a workaround solution is now available and will resolve most user issues.

Please refer to the following videos for more information on how to backup and restore your lost emails.

MacMail:


Thunderbird:


Outlook:


Further updates will continue to be provided as soon as they become available.

Thank you for your patience.
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Email Server Outage
by WFStaff on 

Valued Partners,

Please be advised that we continue to see intermittent outages on multiple email systems affecting a small number of users.

 IT is aware of the matter and actively working to address the issue, or provide a work around solution to minimize any impacts.

Updates will be provided as soon as they become available. Please refer to our Support Portal for more information.

Thank you for your patience.

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New responsive designs
by WFStaff on 

We are very excited to announce the immediate availability of five new modern designs: Capella, Mosla, Nouva, Pixelo and Merak in our premium design library. All new designs are fully responsive, come in different color themes and with many distinct features and are available today to all our partners.



Capella

Highlights:


  • Editable full-width page image

  • Collection of full-width Page images

  • Ability to add content/header navigation in the page header area (slogan/navigation/CTA buttons, etc.)

  • Sticky Navigation menu & Logo. Vertical scrolling keeps menu & logo in sight regardless of the page length.

  • Optional main content container, can be hidden or shown on demand allowing you needs to highlight important or promotional content, and make it stand out.

  • Comes in five different color themes - Purple, Blue, Black, White, Brown

  • Footer area is divided in two sections, suitable for distinguishing footer navigation from copyright section.

  • Responsive out of the box. Design will scale depending on device type.

  • Five predefined page layouts - Home, Inside, Splash, Facebook and Mobile.

  • DesignPro compatible.


Molsa

Highlights:

  • Editable full-width page image

  • Collection of full-width Page images

  • Ability to add content and/or header navigation in the page header area - Slogan, Navigation menu, CTA buttons, etc.

  • Optional main content container, can be hidden or shown on demand allowing you needs to highlight important or promotional content, and make it stand out.

  • Comes in four color themes - Green, White, Blue, Grey.

  • Main Content Area blends with page background.

  • Responsive out of the box. Design will scale depending on device type.

  • Five predefined page layouts - Home, Inside, Splash, Facebook and Mobile.

  • Design Pro compatible.



Nouva

Highlights:


  • Editable full-width page image

  • Collection of full-width Page images

  • Ability to add content and/or header navigation in the page header area - Slogan, Navigation menu, CTA buttons, etc.
  • Optional main content container, can be hidden or shown on demand allowing you needs to highlight important or promotional content, and make it stand out.

  • Different Page Title text style for Home and Inside page layouts.

  • Comes in five different color themes - Grey, Red, Blue, Light Blue, Beige.
  • Main Content Area is with fixed width
  • Responsive out of the box
  • Five predefined page layouts - Home, Inside, Splash, Facebook and Mobile.

  • Design Pro compatible.


Pixelo

Highlights:


  • Editable full-width page image

  • Collection of full-width Page images

  • Ability to add content in the page header area - Slogan, Navigation menu, CTA buttons, etc.

  • Optional main and header content container, can be hidden or shown on demand allowing you to highlight important or promotional content, and make it stand out.

  • Additional Header content area on Inside page layout.

  • Different Page Title text style for Home and Inside page layouts

  • Comes in five color themes - Green, Orange, Red, Blue and Light Blue.

  • Main Content Area blends with site background.

  • Footer Area is divided in two sections, easily distinguished by color.

  • Responsive out of the box.

  • Five predefined page layouts - Home, Inside, Splash, Facebook and Mobile.

  • Design Pro compatible



Merak

Highlights:


  • Sticky Navigation menu & Logo. Vertical scrolling keeps menu & logo in sight regardless of the page length.

  • Ability to add content in the page header area - Slogan, Navigation menu, CTA buttons, etc.

  • Optional footer content container, can be hidden or shown on demand.

  • Comes in six color themes - Gray, Red, Navy Blue, Green, Violet, Chocho Brown.

  • Responsive out of the box.

  • Four predefined page layouts - Default, Splash, Facebook and Mobile

  • Design Pro compatible.



You can access the new designs from Control Panel > Change Design. We would love to hear your feedback!


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Four New Premium Icon collections
by WFStaff on 

We are excited to announce the availability of 4 new premium icon collections for your web site projects.


The Two Tone icon library comes with 242 chromatic and achromatic icons available in 10 different color combinations, and three scalable sizes, allowing you to use a different color combination depending on your web site background colors.




Lynny icon library consist of 37 one-color linear icons available in 3 colors, and three scalable sizes. The color selection allows diversity regardless of the design used.




Invent library offers 54 one-color flat icons available in 3 colors and three scalable sizes. Depending on the icon color selection, different color themes provide enough flexibility to be used regardless of the site color theme.




The final addition to WebForce stock Icon library is Metrize and offers 50 metro-interface style icons, scalable in three sizes. White and Light Gray icons are suitable for dark backgrounds, while Dark Grey can be applied on all light site or element backgrounds.




All of the collections can be used in Text and Image editor, Menu Items, Section titles, Call to Action buttons, Mobile Home page, and other applications.


All of the new collections are available today in any Gold-Level account.


Please let us know your feedback.



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Branded Tutorials
by WFStaff on 

We are excited to introduce to you our latest service - Branded Tutorials


Over the years we had many partners requesting a branded tutorials and FAQs for their customers. In the past this required creating a separate website and keeping it up to date with any changes we make to the tutorials, which was a really cumbersome process. Well, not anymore.


With our new tutorial platform we can create a new help portal branded with your company name, your custom domain and a logo. And we can select what content will be visible for your customers, based on your requirements.


You can see the white-label version of our tutorials at:
http://help.premium-webhelp.com/

and you can see an example for branded tutorials at:
http://help.sitekreator.com/


 



The help portal comes along with a powerful search tool that will help your clients find the desired information in a breeze and it is powered by an award winning customer service software by desk.com


Each branded knowledge base can be styled even further, to match your corporate colors.


Our team is responsible to make sure that any new feature documentation and tutorials will become available to your clients as they are released. You can choose to hide some of these tutorials if they are not relevant to your customers, or make them available using a “secret” link.


To find out more about the service*, its pricing and availability, please contact the WebForce support team at support at webforce.com


*Please have in mind that for now the service is available only in English.



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Enjoy Unlimited Creative Power with the New DesignPro Editor
by WFStaff on 

The new DesignPro editor combines the Style and Layout editors together with some amazing new features and custom responsive design functionality in one powerful tool. You can now access all DesignPro editors, including the new Color Palette editor through a convenient side panel.


Switch between Layout and Style Editors with a just a click


Besides the completely new DesignPro application interface, the first important functionality update that you will notice, is the added support for responsive design styling. You are now able to create custom layouts for Home, Inside and Splash pages, and then style these layouts for optimal user experience on different device screens - from a big desktop monitor, through tablets to smartphones. You can set different styling options for size, appearance and default visibility state of all page elements and thus create a custom design with responsive behavior.


Preview responsive behavior for custom designs through a convenient tab interface


All custom designs created with DesignPro also feature default responsive behaviour for the Main Navigation Menu and Gallery elements. The Main Navigation Menu transforms automatically into into a mobile-friendly version for all screens with width size of 600px or less. The Gallery element is scaled to fit the device screen it is viewed on and all gallery transition effects and the large image viewer get hidden for small screen resolutions.


The second important addition to the DesignPro Editor is Color Palette Editor. This new tool lets you organize colors and backgrounds into palettes to create custom color themes for your designs. You are now able to change the colors and backgrounds of an entire custom website by just switching between palettes.


Introducing the new Color Palette Editor


The new DesignPro Editor replaces the old DesignPro application and is available in the Package editor for WebForce Class 2 and Gold accounts.


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WebForce + Hostopia
by WFStaff on 

Dear WebForce Partners,


We are excited to announce that WebForce is now a part of Hostopia, a business unit of Deluxe Corporation. Deluxe (NYSE: DLX), a North American-based company, provides marketing products and services to 4 million small businesses and thousands of financial institutions. Deluxe is almost 100 years old, but is on the leading edge of marketing technology, providing domains, web hosting, email marketing, logo design, SEM/SEO and web-driven printing services.


It's important to note that you can continue using WebForce as usual. The impact of this change in ownership should be transparent to you. The WebForce platform continues to operate as normal for customers and partners.


Furthermore, we will now be able to deliver even more superior product, and do it at an even faster pace. As a part of Hostopia and Deluxe, we will beef up our engineering team and increase the speed of innovation. As a result, in the not-too-distant future, you will see:

  • a stunning new collection of stock designs and a larger library of vertical-specific test drives and icons

  • a brand new administrative interface, including inline text and image editor, and media catalog

  • new vertical-focused cloud applications and seamless integration with other business cloud applications


In addition, we expect to greatly improve the reliability of our service by leveraging Hostopia’s extensive experience as a leading web hosting and email provider. We are looking forward to seeing the WebForce platform climbing towards the top of the list of most popular site creation tools, as Hostopia and Deluxe integrate our service into their offerings.


We know that you have come to expect an excellent customer service from WebForce. Serving you well is important to us and we are excited that the Deluxe family of companies shares our commitment to customer satisfaction.


Our founder, Ivaylo Lenkov, will continue to lead us from San Francisco, and the team in Sofia, Bulgaria remains on board to continue the product development and provide support along the way.


Thank you all for your ongoing support of WebForce. We look forward to serving you for years to come. Should you have any questions, please feel free to contact us at: support (at) webforce.com.


The WebForce Team
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New Reusable Elements to Reduce Content Management Cost
by WFStaff on 

The option to reuse content is not new to our system, but we’ve only offered it as shared website areas - Header, Footer, Logo and Secondary navigation.


Now we introduce the new Reusable Content element that give you more flexibility to share content between different pages of your site. The Reusable Content element is a placeholder that allow you to post any content in it and then reuse it on other pages - from a Text and Image editor to the most sophisticated applications, such as the Appointment Scheduler.


The Reusable Content element works in way that is very similar to the Secondary navigation, so if you are familiar with it, you are already an expert on Reusable content. It give you the benefit of a single place where you can manage a content that will appear on many pages.


It is very easy to visually distinguish between the standard content areas and the reusable ones when adding a new content element on a page. The guides for reusable elements are colored in blue, while the standard content placeholders remain green. Same apply when you try to edit an element.




The new Reusable Content elements is available today for all accounts on Gold and Class 2 level accounts.


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Welcome the “Year of Mobile” with Responsive Web Designs from WebForce
by Slavka Stankova on 

Smartphones and tablets are catching up on desktops and laptops as a primary way to access the internet, and it is clear that one size - or website - no longer fits all. Websites should display optimally on every device.

The new WebForce responsive web designs (RWD) address this issue, by adapting to device-specific requirements. With “flexible” images and fluid grids, content and layouts automatically resize to fit the screen. Images and galleries grow and shrink, the content elements and copy reflow themselves. The end result - website visitors enjoy an optimal browsing experience on smartphones, tablets and desktops.

All you and your clients need to do to switch to a RWD version of their current design is to simply re-apply it. Additionally, RWD support for custom designs, created with WebForce DesignPro application, will also be available soon.

WebForce Responsive Designs at a Glance
The most important RWD behavior that you will notice is the transformation of the main website navigation into a mobile-friendly version for all screens with width size of 600px or less.


The main menu, page image and top navigation adapt to the device screen size

All Text & Image and Form elements also feature responsive behavior. The website fonts become smaller; images, tables and horizontal lines scale to fit the width of the device screen. The section tabs, CTA buttons and galleries also get resized automatically.

Beside element scaling, RWDs feature fluid layouts. Page columns and section element columns fall one below another and snap to the width of the mobile device.  



Section columns get rearranged for optimal user experience on smaller screens  

The last type of RWD behavior aims at simplifying the page interface and layout to result in an user-friendly website version for tablets and mobile phones. Learn more about the specifics of each element behavior from our detailed knowledge base article.

RWD and Dedicated Mobile Presence
The new responsive web designs are a perfect solution for the majority of sites as RWD lower support and maintenance load significantly, support a single URL and an offer optimized user experience across devices. But still there are websites that require a dedicated mobile presence. WebForce’s Mobile Home Page application provides the best solution for web visitors with specific mobile browsing needs. Local service provides, shops, restaurants and other brick-and-mortar businesses can significantly reduce bounce rates by maintaining a dedicated mobile home page. It ensures lightning-fast load times and provides action-oriented interface with buttons to the most needed pages on the go, such as Business hours and Location.

Pricing and Availability
WebForce Responsive Designs replace the standard WebForce designs and are available with WebForce Class 1, Class 2, Silver and Gold accounts.

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A la Carte Application Billing for Authorize.Net Subscriptions
by Slavka Stankova on 

Following the last month’s release of new billing tools, today we are excited to announce the availability of the next significant enhancement to our billing system - a la carte billing for applications.

This new feature allows you to set monthly pricing for individual applications and offer them a la carte to clients paying via Authorize.Net gateway. Your clients will be able to buy these applications at the price you set, and our billing system will automatically charge their credit card every month.

Using this new feature you can increase your average revenue per user (ARPU) and extend the lifespan of the accounts without reducing your profit margin. You can configure the per-application pricing on existing packages or use it in a new package. The application/editions that you choose to be paid for your customers will be visible only to clients using the Authorize.Net payment gateway.

Package Configuration
In order to enable the a la carte billing for applications, you first have to set the price for each application you want to be paid. You do that from the revamped Package Editor, where for each application/edition you can specify what price your clients should pay for it each month. Also the new interface makes it easier to specify which applications should be included (for free) in the package and which should be auto-installed.


The revamped package editor with options to set application prices

Installation Process
Once a customer using the Authorize.net payment gateway chooses to install an application that has a price defined in the package editor, he will be prompted to confirm the application purchase.


Clients are asked to enter the CVV of their credit card on file to confirm the application purchase

Each paid application comes with a 14-day free trial after the first install. If the application is de-installed before the trial period is over, your clients and you will not be charged.

Billing For Applications
Your customers will pay you for all installed paid applications once a month on the day when they pay for their subscription. In case a customer is on annual subscription, the applications will be charged monthly on the same day they pay their annual subscription. If the payment fails, after several retry attempts our billing system will un-install all paid applications. Also your customers won’t pay anything if they uninstall the paid applications within 2 weeks after the first installation.


My Account shows your customers what they will pay this month, as well as what they have paid in the past for applications.


You will get billed at the whole-sale price only for the applications you received a payment from your clients. For applications that have been installed via an Access token or are included for free in the package, you will be charged the whole-sale price as before this upgrade.

We hope that this new functionality will help you grow your business in 2014. Let us know what you think and contact us with any questions you may have.

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